We promise to...

We will:

• Treat our customers as we would wish to be treated ourselves
• Keep our promises
• Keep you informed when things go wrong
• Act in a professional and courteous manner at all times
• Train our staff so that they are best able to help you
• Treat everyone the same, irrespective of personal circumstances, language preferences or disabilities
• Investigate any complaints made about our services, and provide a fully considered response
• Regularly seek and listen to your views
• Make our services as accessible to everyone as possible
  

We ask you to:

• Give us the information we need to help you
• Inform us of any changes to your circumstances that could affect the services that we provide to you
• Notify us if you are unable to make an appointment on time
• Treat all our staff with respect and dignity
• Help us to improve by giving us your views and suggestions
• Let us know if we have exceeded your expectations so that we can thank our staff