Your feedback is important to us, we want the services we provide to be the best possible and that’s why your feedback is important to us.

You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it.

We also hope that there are times when we do something well.

Complaints

We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them - Your complaint may well improve things for everyone.

Compliments

We would like to know when you have been impressed or pleased with our service. We can use these examples to share best practice amongst our staff. In addition, compliments can help boost morale and can encourage our staff to provide an excellent service again.

How to make your complaint or compliment

You can make a complaint or compliment in a number of ways:

• Telephone 01267 234567
• E-mail direct@carmarthenshire.gov.uk
• Visit any of our Customer Service Centres
• Complete our online complaints and compliments form.
• Write a letter to the Customer Complaints and Compliments
  Officer for the service your require (please see have your say booklet).
• Speak to you local Councillor.

Departmental Complaints and Compliments Officers

Departmental Complaints and Compliments Officers have a key role in ensuring the effective implementation and monitoring of the complaints and compliments procedure.

Technical Services Department
Alan Howells
Technical Services Department
Johnstown
Carmarthen
Extension No: 4356
Direct Line No: (01267) 224356
Email Address:
TSComplaints@carmarthenshire.gov.uk

Social Care & Housing Department
Designated Complaints Officer
Social Care & Housing Department
3 Spilman Street
Carmarthen
Extension No: 2835
Direct Line No: (01267) 228835
Email Addresses:

Social Care Issues:
SCComplaints@carmarthenshire.gov.uk  

Housing & Public Protection Issues:
HPPComplaints@carmarthenshire.gov.uk

Resources Department
Tracey Thomas
Block 8, St David’s Park
Carmarthen
Extension No: 6202
Direct Line No: (01267) 246202
Email Address:
RESComplaints@carmarthenshire.gov.uk

Chief Executive's Department
Catherine Evans
Chief Executive’s Department
County Hall
Carmarthen
Extension No: 6108
Direct Line No: (01267) 246108
Email Address:
CEComplaints@carmarthenshire.gov.uk

Regeneration & Leisure Department
Keith Cobain
Regeneration & Leisure Department
Trinity College
Carmarthen
Extension No: 5963
Direct Line No: (01267) 242363
Email Address:
RComplaints@carmarthenshire.gov.uk

 

Department for Education & Children

Gary Phillips
Business Support
Archives Office,
Parc Myrddin.
Carmarthen.
SA31 1DS

Tel 01267 228232

ecscomplaints@carmarthenshire.gov.uk