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Customer Charter 

We promise to...


We will:

  • Treat our customers as we would wish to be treated ourselves
  • Keep our promises
  • Keep you informed when things go wrong
  • Act in a professional and courteous manner at all times
  • Train our staff so that they are best able to help you
  • Treat everyone the same, irrespective of personal circumstances, language preferences or disabilities
  • Investigate any complaints made about our services, and provide a fully considered response
  • Regularly seek and listen to your views
  • Make our services as accessible to everyone as possible

We ask you to:

  • Give us the information we need to help you
  • Inform us of any changes to your circumstances that could affect the services that we provide to you
  • Notify us if you are unable to make an appointment on time
  • Treat all our staff with respect and dignity
  • Help us to improve by giving us your views and suggestions
  • Let us know if we have exceeded your expectations so that we can thank our staff

Contact us 

Telephone: 01267 234567
Text: 07892 345678
Page last updated on 30/5/2012