Consultation Overview

Carmarthenshire Direct Service Standards describe the Standards we have for delivering Services to our Customers. They are designed to advise customers of the service you can expect from us and we hope that customers will find them useful. We will monitor our performance against these standards to ensure we are providing customers with excellent services, and if, for some reason, we are unable to meet the standard we will let customers know and keep them informed.

 Carmarthenshire Direct Service Standards DRAFT.doc

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Who Is Consulting?

Carmarthenshire Direct (Customer Services)
Customer Focus and Policy Division
Chief Executive’s Department
Carmarthenshire County Council

And Why?
One of our key priorities is to achieve the new Cabinet Office ‘Customer Service Excellence Standard’ accreditation for Carmarthenshire Direct. 
By producing Service Standards that have had customer input, we will have  a  clear and effective insight of what customers want in terms of customer service and what we need to do to ensure that a high quality service is delivered.

When Is The Consultation Taking Place?

9th December 2009 – early 2010

Contact Information

Ruth Lake
Consultation Co-ordinator
Customer Focus and Policy Division
Chief Executive’s Department

Tel: 01554 742304

E-mail: RLake@carmarthenshire.gov.uk  or consultation@carmarthenshire.gov.uk